Refund Policy

Last Updated: May 29, 2026

1. Overview

Foreign Method ("Company," "we," "us," or "our") is committed to delivering high-quality creative design and content services to every client. We understand that circumstances may arise where a refund is requested, and this Refund Policy outlines the conditions, procedures, and limitations applicable to refund requests for our services.

Because our services involve substantial creative labor, intellectual effort, and dedicated professional time, our refund policy is structured to balance fairness to both parties. We encourage all prospective clients to carefully review this policy before engaging our services.

2. Non-Refundable Deposits

All project engagements require a deposit payment before work commences. This deposit, typically fifty percent (50%) of the total project fee, is non-refundable under all circumstances. The deposit secures your project slot in our production schedule, compensates for the initial planning, research, and resource allocation that begins immediately upon project acceptance, and reflects the opportunity cost of reserving capacity for your project.

The non-refundable nature of the deposit applies regardless of the reason for cancellation, including but not limited to changes in business direction, budget constraints, internal restructuring, or dissatisfaction with preliminary concepts presented during the initial phases of work.

3. Refund Eligibility for Project Balance

3.1 Before Work Begins

If you cancel a project before any creative work has commenced beyond the initial intake and assessment phase, you may be eligible for a refund of the project balance (the amount paid beyond the non-refundable deposit), minus a cancellation fee equal to ten percent (10%) of the total project value to cover administrative costs.

3.2 During Active Work

Once creative work has begun, refund eligibility is determined on a pro-rata basis. We will calculate the value of work completed to date based on the number of hours invested, deliverables produced, and the percentage of the overall project scope that has been fulfilled. Any remaining balance for uncompleted work may be refunded, subject to the deduction of the non-refundable deposit and the value of work already performed.

3.3 After Delivery

Once final deliverables have been presented and approved by the client, or if the client has failed to provide feedback within the specified review period (typically ten business days), the project is considered complete. No refunds will be issued for completed projects.

4. Monthly Retainer Services

For ongoing Creative Communication Support services billed on a monthly retainer basis, the following refund terms apply:

• Monthly retainer fees are due at the beginning of each service month and are non-refundable for the current month once payment has been processed.
• Either party may terminate the retainer arrangement with thirty (30) calendar days written notice. No refunds will be issued for the final month of service.
• Unused hours or deliverables within a retainer month do not roll over to subsequent months and are not eligible for refund.

5. Revision-Related Concerns

If you are dissatisfied with creative output during the project, we encourage you to utilize the revision rounds included in your service package. Each package includes a specified number of revision rounds designed to address creative direction adjustments. Additional revision rounds may be purchased at our standard hourly rate.

Refund requests based on creative dissatisfaction will not be considered if the client has not utilized all available revision rounds. We are committed to working collaboratively to achieve a result that meets your objectives, and the revision process is the primary mechanism for addressing creative concerns.

6. Circumstances Not Eligible for Refund

The following circumstances do not qualify for a refund:

• Changes in business strategy, direction, or priorities after work has commenced
• Subjective dissatisfaction with creative work that has been produced in accordance with the approved creative brief and project scope
• Failure to provide timely feedback, approvals, or necessary materials, resulting in project delays
• Requests to replicate or closely imitate the work of another company, artist, or designer that we have declined on ethical or legal grounds
• Budget constraints or financial difficulties experienced by the client after project commencement
• Internal personnel changes at the client organization that result in new stakeholders disagreeing with previously approved creative direction

7. Refund Request Process

To request a refund, please contact us in writing via email with the subject line "Refund Request" followed by your project reference number. Your request should include:

• Your full name and company name
• Project reference number or name
• Date of original payment
• Amount requested for refund
• Detailed explanation of the reason for the refund request

We will acknowledge receipt of your refund request within three (3) business days and provide a determination within fifteen (15) business days. All refund determinations are made at the sole discretion of Foreign Method, taking into account the specific circumstances of each case and the terms outlined in this policy.

8. Refund Method

Approved refunds will be processed using the same payment method used for the original transaction. Refund processing times may vary depending on your financial institution but typically take five (5) to ten (10) business days from the date of approval.

9. Dispute Resolution

If you disagree with a refund determination, we encourage you to contact us to discuss the matter further. We are committed to resolving disputes amicably and fairly. If a resolution cannot be reached through direct communication, disputes will be resolved in accordance with the dispute resolution procedures outlined in our Terms of Service.

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